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Terms & Conditions







5-year limited warranty

All cables come with a 5-year limited warranty which covers any defects plus parts and labor. Warranty will be void if it was determined the cable was tampered with or connectors were changed by any third party.


30-day money back

Every headphone cable comes with a 30-day money back guarantee.  If for any reason you are not satisfied, send it back for a full refund within 30 days of receiving your headphone cable.  

Lifetime free labor

All cables come with lifetime free labor for normal use of your headphone or other cable. Exceptions to this offering would be non-standard cable damage (such as chewed through, cut in half with scissors, DIY changes, etc.)

Sales Tax

Sales Tax applies to all California orders.  Please take note of this when you place your order and your shipping address is set to California.  

Cable build Times

All cables are hand made on a per order basis and have a wait time, we cannot rush shipments on request currently.  We have vast amount of customization options meaning they must

all be built by hand from scratch on a per order basis (not premade).  If you need to know a wait time, please contact us with your specifications for an ETA on your specific build before ordering.  


Domestic (within USA):  

$4.95 flat rate for USPS Priority 2-3 day (if you want to upgrade or use a different carrier please contact us)

$8.95 - Fedex Express Saver

International (outside USA): 

$28.95 (typically 6-10 day pre 2020, no tracking, USPS Priority) - any order value can get this shipping rate

$38.95 (Express, 3-5 day typically pre 20202, with detailed tracking) - please note order value must be $60.00 or higher to get this rate.

$59.95 (3-4 day Express with detailed tracking) - please note order value must be higher than $100 to get this shipping option. 


Repeat Customer Discount:

If you are a repeat customer please notify us either before or after you place your order and request your 12% off discount on any single headphone cable purchase.

**note** Discount codes and repeat discount do not combine.  As such if you have a separate coupon code number that is a larger than 12% off, the larger discount would be applied only.  However if an item in the store is on sale your repeat customer discount can still apply.  






Revised and updated  2021





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